Customer Complaint And Respondent Process
- Within "Quality Control" section :
- 1. Quality Assurance System of Token
- 2. Customer Complaint And Respondent Process
- 3. Control of Non-conforming Good and Incoming Material
| Customer Complaint | |||
| Respond to Sales Division | |||
| Sales Confirmed and Filled Out Customer Complaint Sheet | |||
| Process Problem | Parts Problem | ||
| Relative Unit Analysis | |||
| Respond to Process Division or Relative Division, Corrective Action Revision Process Order |
|
Respond to Supplier for Solving in-Stock Good | |
| Inform Relative Unit and Revise Process Order by Corrective Plan | |||
| Replay to Customer with Corrective and Preventive Plan in 3 Days |